Shipping Policy

The following shipping policy applies when shopping with The E.Vil Mall.

Where We Ship

United States (48 contiguous United States)
We strive to get your shoes to you as quickly as possible. The cost for shipping is only $7.95 for your entire order in the 48 contiguous United States. We do not offer express shipping at this time. Most orders are shipped the next business day after they are placed. We use UPS ground shipping for all orders in the continental US. Orders arrive within 5-7 business days.

Hawaii and Alaska Customers
The cost for shipping is $24.95 for each item in the order. Items going to Hawaii and Alaska are shipped via UPS Air and arrive within 7 business days!  

US Virgin Islands, Puerto Rico and Guam Customers
The cost for shipping is $24.95 for each item in the order. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

Military/Air Force Base Customers
The cost for shipping is $14.95 for each item in the order. Your order will ship via UPS from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

Canadian Customers
The cost for shipping is $24.95 for each item in the order. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via Federal Express International or United States Postal Service. Please allow 1-2 weeks for delivery.  Also, please note that you will have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Steve Madden invoice.  All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card.  The maximum refusal fee is $49.90
 

Shipping Procedures

Shipping Confirmation Emails
We will send you a shipping confirmation email when all or part of your order is shipped.

Multiple shipments
The merchandise you order may arrive separately.  You will not incur additional shipping charges under these circumstances.  Your original shipping charge will simply be split across the multiple packages when your order is charged.

Jewelry and Other Valuables
Jewelry and other valuables cannot be shipped to P.O. Boxes.  These items must be sent to a street address.

Carriers
We deliver via FedEx, UPS, USPS, or a comparable delivery service.  We use U.S. Postal Service for P.O. Boxes, APO and FPO addresses.

Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.

  • Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information). 
  • In-Stock Merchandise is usually processed and shipped within 2 business days if you choose Standard shipping.
  • Backorders – If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.